RETURNS AND REFUNDS

ebooks

Once purchased and downloaded, eBooks are not eligible for refunds. If you purchase an eBook and cannot download it, we will assist you with making the download work or we will send it to you in an alternate format.

Resumes & Social Media

Our goal is to use our expertise to provide documents that will be maximally effective for your career goals, so your timely involvement is important to expediting this process.

Following the delivery of the initial resume or profile draft, we will make as many revisions as required for a period of four weeks. After this time any further revisions will be subject to our standard resume editing fees. Resume and social media change requests must be submitted within 30 days of initial draft to avoid additional charges.

The same applies to additional resume or social media revisions made once you have accepted a final draft and we have delivered all finalized documents.

Refunds and cancellation fees

Knock Em Dead Resume and Social Media products are custom-made documents and each client receives copyrighted materials and an investment of Mr. Yate’s time and expertise. Creative work which begins with the one hour coaching / focus meeting with Martin Yate CPC. There are no refunds once creative work has begun. If no creative work has commenced a refund may be requested up to 90 days from date of purchase, which will be made, less a $100 processing fee. All cancellation refunds are subject to the standard hourly coaching fee and a termination fee of $150. No exceptions. You may suspend your project because of personal circumstances for up to one year if:

  1. The time lapse does not push your experience level, and thereby the complexity of the project into another resume category.
  2. Promotions have not changed the nature of your responsibilities and thereby the complexity of the project into another resume category.

You may apply your purchase price toward other Knock Em Dead products or services with no termination fees.