- What is an eBook?
- How do I get my eBook files?
- Okay I have my files, but what is a ZIP file and how do I open it?
- Okay I’ve downloaded or unzipped my PDF files; What’s a PDF and how do I open it?
- How do I open my Resume or Job Search letter templates?
- What is KnockEmDead.com’s return policy for eBooks?
- Other Questions?
What is an eBook?
An eBook is a digitally distributed edition of a book to be used on digital devices such as Computers, Tablets & Smartphones. Knock ’em Dead eBooks are distributed in Adobe PDF format.
How do I get my eBook files?
Upon completion of your purchase, you will be provided with a download link. In the future, you may Log In to your account on the Knock em Dead website and access the items you have purchased.
Here is a step by step walk-through of the purchase process:
Upon completion of the order and successful payment, you will see a confirmation screen.
If you are ordering a downloadable item, a link will be displayed to the right.
Follow the download instructions, and click the download link. You may have one link (download) for each ebook you purchase.
A popup window will show you that a download is in progress, OR it may ask you for permission to save the file on your computer. You may be asked where to save the file, or the files may automatically go to your computer’s “downloads” location.
NOTE: If you encounter a corrupted .ZIP file, please contact email@example.com and we will happily help you!
Okay I have my files, but what is a ZIP file and how do I open it?
A ZIP file is a compressed file that takes up less computer disk space, and makes downloads faster. Typically, a ZIP file will be opened automatically by your computer when you double-click on it. If double-clicking is not working for you, or if you are unsure how to use a ZIP file, click on the appropriate link for your computer platform: Windows | Mac
Okay I’ve downloaded or unzipped my PDF files; What’s a PDF and how do I open it?
A PDF (Portable Document Format) file is a widey used eBook format, you can learn more about PDFs at Adobe’s web site. If you are unsure how to open a PDF file, download the appropriate version of Adobe Reader for your computer platform: Windows | Mac
How do I open my Resume or Job Search letter templates?
Several Knock ’em Dead eBooks come with Templates in .DOTX format. This is a widely compatible modern format, however here is a list of programs with known .DOTX compatibility, for your convenience:
Apple iWork Pages
LibreOffice & OpenOffice are free, open-source software, so anyone can use it who does not own a commercial word processor. Simply open your Templates from one of these programs and you’re ready to go!
NOTE: Many people have experienced compatibility issues with .DOTX format in Microsoft Word 2003. If you run into this issue, we recommend that you consider a free alternative such as OpenOffice or LibreOffice which, as there is no official fix for this issue from Microsoft. This situation may change as Microsoft releases ongoing updates, and we encourage you to keep your software updates for compatibility and security reasons. We apologize for any inconvenience this may cause.
What is KnockEmDead.com’s return policy for eBooks?
Our Returns & Refund policy is posted here: http://shop.knockemdead.com/returns.asp
If you have any other questions that have not been answered here, please contact firstname.lastname@example.org, we will be happy to help you and update our FAQ to include your concerns so that future customers may benefit.